FAQ

These are some of frequently asked questions about the Webwalker App.

If you have questions that are not answered here or need more details, please contact us via support chat in the app or via email.

What does this app do?

Our web automation and CRM software helps you to find and manage your contacts, and automate interactions with them over the web, e.g. by automating your activity on social networks, such as LinkedIn. You can use it to save time, get insights & perform outreach by automating or scheduling profile views and likes, messaging, and more. If you want to do LinkedIn marketing, you should give it a try.

Right now, the platform is mostly focused on LinkedIn automation - you can use it to find leads, setup campaigns to invite them into your network (or company page) and send messages, etc.

More information is available on the features page.

Will there be other modules besides LinkedIn?

Yes, we have plans to expand to other social networks and even other types of websites soon, as well as adding an email automation tool and a constructor for custom automations. You can also contact us with more suggestions.

More information is available on the roadmap page.

I'm an agency\organization. Can multiple users use the app?

Yes - you can invite more users into your account to allow them see & manage your workflows and contacts.

Webwalker has a lot of features designed to be used in a team, making collaborative work easier & more efficient.

Can you help me to setup my social account & campaigns\workflows?

Sure thing - we'll be happy to get you on board. Even on the Basic plan you can always ask our support for help via chat widget in the app.

With the Premium plan, we can do the work of setting up workflows and even connected LinkedIn accounts for you, as well as proactively provide suggestions to make it more efficient. We can also help you with integrations.

Is there API or integrations I can use instead of (or in addition to) the web interface?

Yes, we have API with documentation and integrations for popular systems available for Regular & Premium plans.

You can add webhooks and use API to connect Webwalker with your app or 3rd party systems.

What is an instance? Can you provide a custom integration or dedicated support?

An instance is the "tier" or "quantity" of a subscription. You can select the plan type and the amount of instances when setting up your subscription. Having 1 instance means that you can have 1 synced and automated LinkedIn account in the app at the same time. It also affects the account limits - more instances result in higher account limits.

If you plan to use the app with high amount of instances (e.g. with more than 5-10 LinkedIn accounts at the same time) you can contact us for special offers. Moreover, we are always ready to help you with a custom integration and provide assistance with your account setup.

What are differences between the Basic, Regular and Premium plans?

There are 3 tiers of subscription plans available - Basic, Regular and Premium. Each plan type has everything that the previous tier has, plus adds something on top.

Basic plan allows you to use pretty much all the features of the platform, except for integrations. It's perfect for small businesses or individuals.

Regular plan also includes integrations, so you could connect it with other systems and add webhooks, etc. It's great for bigger teams or tech companies that want to integrate Webwalker with their other automated\computer systems.

Premium plan includes premium support and personal manager. Consider this if you would like to get our team to help you with setting up your workflows\campaigns, accounts, and provide with suggestions and other help.

I need to manage a lot of social accounts. Do you have discounts?

Yes, definitely! We can offer discounts for those who need to connect multiple social accounts. Please contact us via chat widget in the app or via email for details.

I've used a coupon when getting a subscription - does it also apply for next billing cycles?

Unless specifically stated otherwise, all discounts and coupons will apply forever, i.e. for as long your subscription is active.

So, if you use a coupon to get a discount, the discount will be applied both to the first payment and for the next payments (billing cycles) as well, unless you will change or cancel the subscription. We never rise prices for our existing subscriptions (only for new ones) because we believe in rewarding the loyalty of our existing customers and want to show our appreciation.

Do you have an affiliate program?

We have an affiliate program and even offer recurring commission - please check the affiliate page for more info & to sign up, or contact us via chat widget if you'll have any questions. We're committed to working as close as we can with our affiliates and ready to provide support and help.

I've connected my account, but I don't see all my connections or messages.

The initial syncing after connecting your social account can take some time, especially for accounts with a lot of connections.

The syncing will become much faster after the initial loading has been completed.

I have a feature request or suggestion!

That's great, we'll be very happy to hear it - just send it via the chat widget in the app or via email and we will check it and get back to you. We always want to make our platform better and constantly working on it - so getting a feedback is very appreciated.

In many cases (depending on a feature\suggestion), we can implement it within just a few weeks.